At Oshi Nor, we deeply value your trust. Protecting your privacy and safeguarding your personal information is one of our highest priorities. This Privacy Policy explains in detail how we collect, use, disclose, and secure your information when you visit our website, purchase our products, or interact with our services.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue the use of our website and services.
1. Introduction & Scope
This Privacy Policy applies to all users of the Oshi Nor website, mobile site, applications, and related services. It covers information collected online (through our website, social media, or email) and offline (through events, customer service, or telephone interactions).
Our commitment is to transparency—we want you to understand not only what data we collect but also how and why we collect it.
2. Information We Collect
We may collect information in the following categories:
a. Personal Information You Provide
Full name, contact number, email ID.
Billing and shipping addresses.
Payment details (note: we never store complete credit/debit card numbers).
Login credentials if you create an account on our website.
b. Information Collected Automatically
Device type, browser, operating system.
IP address and geolocation data.
Browsing behavior such as pages viewed, time spent, clicks, cart history.
Cookies and tracking pixels.
c. Transactional Information
Order history, payment confirmations, invoices.
Delivery status and returns/exchanges data.
d. Communications
Messages, emails, or inquiries sent to our support team.
Reviews, comments, or feedback posted on our website or social media.
3. How We Use Your Information
We process your information for the following purposes:
To confirm, process, and deliver your orders.
To provide customer service and respond to inquiries.
To improve our website functionality, layout, and content.
To personalize your shopping experience.
To send you promotional emails, newsletters, and special offers (only if you consent).
To detect and prevent fraudulent activity.
To comply with applicable laws and regulations.
To maintain business and accounting records.
4. Cookies & Tracking Technologies
We use cookies, tags, and analytics tools to:
Remember your preferences and login sessions.
Track website performance and improve user experience.
Provide targeted advertising and promotions.
You may disable cookies via your browser settings, but some website features may not function properly without them.
5. Sharing of Information
We do not sell your personal data. However, we may share information with trusted third parties:
Logistics partners (to deliver your products).
Payment processors (for secure transactions).
IT & hosting providers (to maintain website operations).
Legal authorities (when required by law).
Business transfers (in case of merger or acquisition).
6. International Data Transfers
If you are located outside India, please note that your data may be transferred to and stored in India, where our primary servers and operations are located. By using our website, you consent to this transfer.
7. Data Security
We implement strong security safeguards including encryption, firewalls, and secure servers. However, no online system is 100% secure. While we strive to protect your data, we cannot guarantee absolute protection against cyber threats.
8. Your Rights
Depending on your location, you may have the following rights:
Access: Request details of the data we hold about you.
Correction: Update or rectify inaccurate information.
Erasure: Request deletion of your personal data (subject to legal requirements).
Restriction: Limit the processing of your data.
Portability: Request a copy of your personal data in a structured format.
Objection: Opt-out of marketing communications at any time.
To exercise your rights, please contact us at [Insert Email].
9. GDPR Compliance (For EU Users)
If you are a resident of the European Union:
Legal basis for processing your data includes consent, contractual necessity, and legitimate interest.
You have the right to lodge a complaint with your local data protection authority.
10. CCPA Compliance (For California Residents)
If you are a resident of California:
You may request to know the categories of personal data collected about you.
You have the right to request deletion of your data.
You have the right to opt-out of data sale (we do not sell data).
11. Retention of Information
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
12. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal data.
13. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
14. Changes to Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review it regularly.
15. Contact Us
For questions, requests, or complaints regarding this Privacy Policy, please contact us:
